Property Check. Tenants are financially responsible for
any damage done to the home during your stay. If you notice any damage or anything out of the ordinary, please contact us
at (949) 830-0668 within 1 hour of your arrival. Please make sure to check to see if you have heat, electricity,and
hot water upon arrival. We perform openings where we do this for you but in a mountain community things can change fast.
Check In/Check Out. Check in time is 4:00 pm and check out time is 11:00 am unless other arrangements
have been made. Please check two (2) days before your arrival to see if an early check in is possible. Please call the
day before your departure to see if a late check out is possible. We will do our best to accommodate your request. No
early check in’s/check out’s are available during the winter holiday season.
are not guaranteed at the time of arrival. Game Tables break, Hot tubs stop working, it is a mountain home.
Satellite Dishes stop working, Internet and cable do go down especially after storms. 95% of homes do
not have land lines and cell service can be spotty at times. We will take every necessary step to repair ammenities
in a timely fashion. Credits will not be given if an ammenity is not available for use.
and Cancellation Policy. A security/damage deposit is due at time of booking. The balance is due 45 days
prior to your booking. You may cancel your reservation up to 30 days prior to your reservation with a 10% penalty.
No refunds will be made for cancellations less than 30 days of your arrival date, unless the cabin can be rented. NO
REFUNDS FOR UNUSED NIGHTS. Refunds are only given if all 3 routes to Big Bear Lake are closed and you cannot make it
to your reservation.
Phone reservations must be confirmed within
three days by credit card, mailing check or money order. No
personal checks will be accepted after the 30 day period prior to your arrival date: CASHIER'S
CHECKS ONLY or Credit Card. A 3.2% fee for use of credit card
will be deducted from your deposit. Please check with the office regarding minimum day requirements.
Eary checkouts will not be issued a credit unless mutually agreed upon between renter and Blacks Bear Mountain Lodge.
Reservations made online may be canceled if they do not meet the Big Bear Lake Code requirements.
Other Fees. Taxes on Rental; Processing fee varies; Cleaning fees $110
Removal. Plows only come out once 4 to 6 inches of snow falls. You may arrive at the home and the driveway
may not be plowed. We are at the mercy of the Snow Removal Company's Schedules. Every home does have at least one
shovel. City Plows will also inadvertently create berms in front of driveways. If snow has fallen the day before
you arrive there should not be a problem. Problems arise when snow fall occurs the day of check ins or during your stay.
During your stay, you the tenant are responsible at your cost/time to remove snow. We will do whatever we can
to help facilitate the process of snow removal.
Items Left Behind. If you
leave a personal item behind, there will be a $25.00 charge to pick up the item(s) and an additional charge for postage.
Be sure to carefully check for your belongings before you leave.
1. Please turn all lights and fans off inside and
2. Remove all trash inside and outside (extra fee will apply if trash
is left at the property)
3. Wash all dishes and put a way (extra
fee will apply if cleaners find dirty dishes)
4. During colder months put
thermostat down to 55 degrees upon departure
5. Stack Patio Furniture Chairs and Clean
and put Cover on BBQ. Make sure propane is put in off position
6. Lock all doors
and windows and use wood stops
7. Do not leave any perishables in refrigerator (extra
fee will apply even for unused new grocery items)